Frequently asked questions

For a complete list of FAQ for all Powerslide skates, please visit our FAQ section from our website:
Powerslide FAQs
For FAQ related to specific to the boots ordered via MyPowerslide please see below:

1: How long will it take to receive my boots once I have ordered?

Delivery time takes from 6 to 8 weeks

2: How will my boot look?

Once you have finished the design for your boot, it is the base for a representation. This is because all monitors, tablets and smart phones all have slightly different colors for their screens.

3: Can I cancel my order?

No, once the payment has been made, there is no returns or cancellations possible.

4: How do I make a claim on my product?

Please submit your claim to:

5: How do I know which size to order?

All boots here fit the same as the regular Powerslide, USD and Chaya products.
Please ensure you have ordered the correct size, because we can’t exchange custom products.

6: Where will my order ship from?

All orders inside Europe will be sent from our warehouse in Germany, all orders outside of Europe will be sent directly to the customer.